Talk to us.
Something urgent below. Everything else in the form — we answer within a working day.
Card lost or stolen
Freeze it yourself, right now.
It stops in about a second, nothing else about your account changes, and you can unfreeze it the moment it turns up in a coat pocket.
or call
+1 (512) 555-0192[Opening hours]
Chat
In the app, or the bubble on this page
Usually under a minute
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Everything else
Before you write
Most questions about a payment are answered on its own receipt — it carries the reference, where it stands, and the reason if it was declined. Open it from the payment in your history.
Making a complaint
Tell us first and most things settle the same day. If we cannot settle it, you get a final response within eight weeks and may take it to the ombudsman free of charge.
Write to us
Public Monetra 100 Commerce Street, Suite 300, San Francisco, CA 94105